Why Choose Us
Discreet & Safe
Your privacy matters. Every order is packaged with care and confidentiality.
Supportive & Real
We’re here for your questions, your growth, and your journey — judgment-free.
More Than A Toy
This is about YOU reclaiming your joy, exploring your body, and honoring your story.
Fast Shipping
Because you shouldn’t wait forever to feel good.
Most Popular
Products
Intimacy is not shameful. Pleasure is your birthright. We are here to provide products that support your journey of self-exploration.
Frequently Asked Questions
How Do I Clean My Toy?
Use a mild, unscented soap with warm water or a specialized toy cleaner. Always clean your toy before and after each use, and ensure it’s completely dry before storing it.
What Are Your Toys Made Of?
Our products are made from body-safe materials like medical-grade silicone, ABS plastic, and stainless steel. We only source quality items that are non-toxic, phthalate-free, and made for comfort and safety.
Do You Ship Nationwide?
Yes! We ship throughout South Africa. All orders are sent via trusted courier services. You’ll receive updates every step of the way.
How Much Is Delivery via Paxi?
We offer two delivery options:
- For 7-9 working days (R60)
- For 3-5 working days (R110)
You can select your preferred option at checkout.
What Is Luminara Woman All About?
Luminara Woman is more than just a store — it’s a space created for women to reconnect with their sensuality, confidence, and personal pleasure. We believe in intimacy without shame, self-love without limits, and products that celebrate the beauty of feminine desire. For more information, please read us here – About Us.
Do You Accept Returns & Refunds?
Due to the intimate nature of our products, we do not accept returns or exchanges once an item has been opened or used. This is for hygiene and safety reasons.
However, we understand that faults can occur.
Faulty Items
• Any manufacturing faults must be reported within 7 working days of delivery.
• The item must be unused, in its original packaging, and accompanied by proof of purchase.
• Faults reported after 7 working days from delivery will not be accepted.
Please note:
• We cannot accept responsibility for faults reported long after delivery, as we are unable to verify storage, handling, or usage conditions.
• Items reported as faulty months after purchase unfortunately fall outside our fault-reporting window.
What We Do Not Accept
• Returns or refunds for change of mind
• Used or opened items
• Claims made outside the 7-working-day period
If a fault is verified within the allowed period, we will assess the matter and may offer:
• A replacement of the same item (subject to stock availability), or
• Store credit (at our discretion)
All claims must be emailed or sent via WhatsApp with:
• Order number
• Clear photos/videos showing the fault
Refund & Cancellation Policy
At Luminara Woman, we process orders quickly to ensure fast delivery. Please read our refund and cancellation policy carefully before placing your order.
1. Order Cancellations
All cancelled orders are subject to a 15% handling fee. This fee covers payment processing charges, administrative costs, and order handling.
2. Packed Orders (Paxi or Courier)
If an order has already been packed in a Paxi bag or prepared for shipment, only a partial refund will be issued, as packaging and courier materials have already been paid for and allocated to the order.
3. Refund Processing
Approved refunds will be processed within 5–7 business days after confirmation. Processing times may vary depending on your payment provider.
For any order changes or cancellations, please contact us as soon as possible.